FAQ

When can I subscribe?

You can subscribe at any time. We simply send you the next 12 beers.


Do you send me one beer a week?

Not quite. You drink one beer a week (we'll tell you which one at the beginning of each week). We send you 12 beers at a time.


How do gift subscriptions work?

Once you've paid we'll send a little gift certificate out in the post (or by email if you prefer). 

The gift certificate will have a website link and a code for the lucky so and so to redeem their gift online whenever they like. When they've redeemed the gift online, we'll send them some beer in the post. Easy peasy.

Gift subscriptions are one-off purchases. Once you've paid, we won't take any more money from your account.


Do you ship to other countries?

Not yet, but watch this space.


What happens if the beer is broken / doesn't get to me?

We'll send you some more. You won't have to pay any extra.


Can I buy more beer?

Yes. If you love that week's beer you can buy 12 more bottles of it. But you'll have to be quick because we only sell it for 7 days after featuring it.


What is 'better beer'?

Beer with a story behind it.

Beer made by small, local, independent breweries. The kind that put their hearts, souls and ideas in to what they are making.

Beer that reflects where it was made and who it was made by.

Beer that makes you think about what's in it.

Beer that you can chat about with friends.

That is what we think makes a better beer.


What happens once I've subscribed?

We take £36 from your bank a few days before sending you 12 beers. After 12 weeks we do the same thing again. You can cancel your subscription at any time (just click unsubscribe at the bottom of the page) and we won't take the next payment. If you choose to unsubscribe and we have taken payment but not sent the beers (you have a one week window) we'll pay you back the money in full.

We email you to let you know which beer you should be drinking every Thursday afternoon and hold a live tasting online for that beer at 9pm. The email also includes a link to a page on our website telling the story behind the beer.

Your Thursdays will never be the same again.


Do gift certificates have an expiry date?

No.


Why can't you send me the beer instead of a gift certificate?

All of our subscribers drink the same beer (just one) each week.

That means when someone gets their delivery, they need the next 12 beers in their box. If we send the beers to you and you give it to them a week or two later, that won't happen.

By doing it this way, the person receiving the beers can them sent when and where they like, which is so much easier.


When will I get my beers?

Delivery usually takes 2-3 working days from first subscribing or taking your payment. You can subscribe at any time and we'll simply send you the next 12 beers.


Which courier do you use?

Parcelforce. They're the best of a bad bunch.


What happens if my beers are damaged?

We'll send more, free of charge of course.


I ordered a gift certificate by email and it hasn't arrived. Help!

The missing email is most likely hiding in a spam or junk mail folder so that's the first thing to check. If it isn't there then get in touch.


Do I need to be in to sign for delivery?

Ideally, yes.

But you can leave instructions to leave with a neighbour.

Many of our subscribers' get their beer delivered to work, hide them under their desk and take one beer home a week. We hear that stops any temptation to drink them all in one sitting too.

If the worst should happen and there is nobody there to sign for them, they will try again. If there is still nobody to sign for them the second time, they'll be taken to your local post office... NOT a depot on an industrial estate millions of miles away.


If I buy a gift subscription, do I have to cancel future payments?

No. We're not sneaky like that. Gift subscriptions are one-off purchases. Once you've paid, we won't take any more money from your account.