Frequently Asked Questions
Delivery & Returns
Parcelforce. No courier is perfect but we have a good working relationship with them. If you have any delivery problems give us a shout and we’ll do our best to fix it.
Our packaging is pretty bomb proof. But if it is damaged in transit, we'll send you a replacement... free of charge of course.
Ideally, yes as we don’t want your beers going missing. But you can also leave instructions to leave with a neighbour.
Many of our subscribers' get their beer delivered to work, hide them under their desk and take one beer home a week. We hear that stops any temptation to drink them all in one sitting too.
If the worst should happen and there is nobody there to sign for them, Parcelforce will try to deliver again. If there is still nobody to sign for them the second time, they'll be taken to your local post office... NOT a depot on an industrial estate millions of miles away.
If you are experiencing any problems getting your beer delivered give us a shout. We’re pretty good at putting things right.
Not at the minute. We’re constantly revisiting this so keep in touch.
Easy. Just email us at firstname.lastname@example.org and we'll work out what the most convenient way of returning the unwanted or damaged item(s) is.
Yes! Delivery is included in the price of all BeerBods products, so there won’t be any nasty surprises at the checkout.
We aim to dispatch all orders within 1-2 working days and ship all of our boxes on a 24-hour service with Parcel Force. You will receive a dispatch email or text message (optional) from Parcel Force the evening before your box is due to arrive.
By having an account with us you’ll be able to see your previous orders, manage your subscription (if you have one), update your details and enjoy quicker checkouts.
We’ve got some other features planned that you won’t want to miss out on too.
When you sign up we try and match your subscription to the email we have on record. If the email that you used to subscribe is different from the one you used to register for ‘My Account’, then you won’t see your subscription details.
Don’t worry, you’ll still get your beer! Just send us an email and we’ll link up your subscription to your account so that you can see it.
No. Just because you have a beer subscription with us, that doesn’t mean you’ll have an account on our website. You’ll need to go here for that: https://beerbods.co.uk/register/
Ah no, that’s not great, is it? Please update them in your profile and we’ll get a notification to say what’s changed and everything should be good again.
If you’ve got any concerns, just drop us an email and we’ll be on hand to help.
Great. We’re keen for this to evolve and have a few things planned. Let us know what you’re thinking via email and we’ll get back to you.
You can subscribe at any time. We simply send you the next 12 beers.
We take £36 (less any discount that has been applied) from your bank a few days before sending you your first 12 beers. After 12 weeks we do the same thing again. You can cancel your subscription at any time (just email us with the word 'unsubscribe' in the subject line) and we won't take the next payment. If you choose to unsubscribe and we have taken payment but not sent the beers (you have a one week window) we'll pay you back the money in full.
We email you to let you know which beer you should be drinking every Thursday afternoon and hold a live tasting online for that beer at 9pm. The email also includes a link to a page on our website telling the story behind the beer.
Your Thursdays will never be the same again.
Not quite. You drink one beer a week (we'll tell you which one every Thursday). We send you 12 beers at a time.
Delivery usually takes 2-3 working days from first subscribing or taking your payment. You can subscribe at any time and we'll simply send you the next 12 beers.
Sssh. We can’t talk about it.
If when we try and take payment it fails for whatever reason, you’ll get an email asking you to update your details. Once paid, we’ll then get packing and send your beer.
You can also update your card details at any time using the ‘My Account’ section.
Yeah we get that too. Luckily we’ve added a page that includes all the beers we’ve featured in our beer club. Take a look: https://beerbods.co.uk/archive/
Simply give your friend the six letter code you were given when you signed up. (This can be found in your account if you’re struggling to locate it). Have them enter the code at checkout and we’ll do the rest. It will entitle both parties to 25% (£9) off your next subscription boxes.
You can sign someone up to our amazing beer club for 12, 24 or 48 weeks.
Once you've paid we'll send a little gift certificate out in the post (or by email if you prefer).
The gift certificate will have a website link and a code for the lucky so and so to redeem their gift online whenever they like. When they've redeemed the gift online, we'll send them some beer in the post. They'll then get emails about the beers and will be able to join in our live online tastings every Thursday at 9pm using #BeerBods.
Gift subscriptions are one-off purchases. Once you've paid, we won't take any more money from yours (or the person you bought it for) bank account.
Gift certificates will expire 1 year after the date of purchase.
Easy peasy. First select the length of Gift Subscription that you want (12, 24 or 48-week).
Then choose "Send certificate to your friend" using the first radio button.Then decide if you want it to be sent in the form of a nice card (Send via post) or by email.
This way we'll send the certificate straight to the lucky so and so. Boom.
First, you will need to select which length gift subscription that you want (12, 24 or 48-week).
Make sure to chose "Send certificate to you" using the first radio button. Then select whether you want to have the certificate sent to you in the post or by email.
Make sure to only provide your address details / where you want the gift certificate sent (inc. email). The lucky so and so will provide us with their delivery details for the beer when they redeem the certificate.
This way the certificate will come to you and not the lucky so and so. Easy!
The missing email is most likely hiding in a spam or junk mail folder so that's the first thing to check. If it isn't there, get in touch.
Yes you can! If you buy a gift subscription you can leave a message for when they redeem the gift.
We don't see or print it so you can be as 'gushy' as you like.
If you buy a box of beer and want a message on a card inside the box, simply email us when you've bought the box and we'll sort that for you.
No. We're not sneaky like that. Gift subscriptions are one-off purchases. Once you've paid, we won't take any more money from your account.
By doing it this way, the person receiving the beers can them sent when and where they like, which is so much easier for everyone.
All of our subscribers drink the same beer (just one) each week.
That means when someone gets their delivery, they need the next 12 beers in their box. If we send the beers to you and you give it to them a week or two later, that won't happen.
Great. If you are a brewer and have some beers for us, then drop us an email and we’ll see what we can do about getting you featured!
If you have a recommendation about a brewery or beer you would like to see included, then you can do that here: https://beerbods.co.uk/recommend-a-beer/
We’ll give you a free case of beer if we decide to feature it.
Yup. It’s called Friday Beers. Find out more here by dropping us an email at email@example.com
We’ll be happy to provide it. We offer support and consultancy for brewers and businesses. Get in touch.
Yes we can. We’d be happy to supply beer and come to talk about them.
You can manage, and even unsubscribe completely if that's what you want to do, from all emails here: https://beerbods.co.uk/update-preferences/