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Privacy Policy

 

Here at BeerBods we take your privacy seriously. We promise to behave responsibly with any information you share with us. In short, we use your information to provide the best service we can, send you informative and entertaining emails and to get more people drinking better beer. We do not trade or sell or in any other way misuse the information you provide us. For those of you who want to know more, here are the boring but essential details…

 

YOUR INFORMATION AND WHAT WE DO WITH IT

The information you share with us tends to be your name, postal address, email and (sometimes) your phone number. If you’ve used BeerBods to buy a gift for someone you might have shared someone else’s information with us. Regardless, we take the trust you’ve placed in us seriously. Any personal information is stored securely on auditable systems. Only BeerBods staff can access your personal information. Furthermore we will only use your information for the purposes outlined below. You can can find out more about your individual rights under The General Data Protection Regulation (GDPR) (EU) 2016/679 here.

 

PAYMENT DETAILS

We do not store your payment information. All transactions and card details are processed and held securely by Stripe using their merchant services. Access to this by BeerBods staff is secure and audited and is for customer service or financial reporting purposes only. You can find out more about Stripe’s privacy policy here.

 

DELIVERY AND CUSTOMER SERVICE

In order to get your beers or merchandise to you we need to share some of your information with with our courier partner, Parcelforce. We share the name and address so that the parcels can be tracked and delivered. If you have provided us with your email or mobile phone number we will also share this information so that you can receive updates on your package(s) by email or SMS. Under no circumstances are Parcelforce allowed to use this information for any other purpose. You can read more about Parcelforce’s privacy policy here.

If there’s a problem with your order or we have a question we will contact you by email or phone (if you have provided us with your number).

Should you have cause to email us about a product, order or subscription we will keep a copy of this communication so that we can provide a consistently high level of customer service.

 

EMAIL AND OTHER MARKETING COMMUNICATION

If you are a subscriber to BeerBods, BeerBods Plus, Friday Beers or have redeemed a gift subscription we will use your email address to send you information about the beers we have sent you. These aren’t sales or marketing emails. They are linked to a service so that we can tell you about the beer and the people that made it because we think beer tastes better when you know the story behind it. When you cease to use these services, we will stop sending emails relating to them. You can unsubscribe from these yourself at any point by clicking the unsubscribe link at the bottom of the email. Easy peasy.

If you are a BeerBods customer and, from the 25th May 2018, have opted in to receive email communication from us you will receive a weekly newsletter each Friday that is pithily titled The Weekend Starts Beer. You will also get occasional emails with offers from us. You can unsubscribe from these at any point by clicking the unsubscribe link at the bottom of the email.
We maintain the two email lists so that you can subscribe to none, one or both of them as you chose. We use MailChimp to provide this service. You can find out more about their privacy policy here.

On occasion, maybe twice a year, we might send you communication by post. We will only send you marketing material in the post if you’re a recent customer (ie. made a purchase from us in the last two years) and if you’ve opted in to this service. In order to do this we will share your address details with a third party fulfilment company (eg. Royal Mail) but under no circumstances will we sell, trade or allow this information to be used for anything else.

No one wants ‘junk mail’ so you can opt out of this communication at any point by contacting us at hello@beerbods.co.uk, calling us on 01905 841 473 or returning any unwanted mail we sent you back to us. If you want to opt out of all direct mail then we advise that you use the Direct Marketing Association’s Mailing Preference Service. Here you can choose to stop all future direct mail entirely. You can register online for this service here.

 

YOUR ACCOUNT

We’re busy creating a “My Account” section on our website so that you can log in, view orders and manage your subscription. We’ll use the personal information you give us so that we can provide this service. Should you use this service you will be able to modify or delete this information as you wish.

REPORTING, FORECASTING AND BEHAVING LIKE A PROPER BUSINESS
We use aggregated personal data for internal business reports (inc. financial reporting), forecasting sales and growth. We will also use it to gain an insight into your buying habits so that we can continue to develop the goods and services we offer.

No personal information will be included in any external business reports (eg. Business Plan, reports to investors).

 

OUR FORUM, SOCIAL MEDIA AND ANY FEEDBACK YOU SEND US

If you choose to engage with us on our community forum, via social media or send us feedback by email we may choose to use this information to improve our customer service or gain insights into your beer drinking habits for the purposes of developing our goods and services. Please remember that tweets, comments on our Facebook or Instagram accounts (excluding direct messages) along with any posts on our forum are there for anyone to see.

 

WHO ELSE DO WE SHARE YOUR INFORMATION WITH?

In order to help get the world to drink better beer we may provide brewers, brewing companies or beer retailers with feedback or information on trends relating to beer. Any information used will be aggregated and under no circumstances will any personal information be disclosed.

 

COOKIES

Like many other websites, we make use of cookies to improve your experience on our website. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This can then be used to remember your actions and preferences. An example being that we’ll set a cookie when you close our newsletter banner, as it wouldn’t be preferable to show you this repeatedly.

We also use 3rd party services that set cookies, at the time of writing these are:

  • Google Analytics (to track visits to our site, click here to opt out)
  • Facebook (to link to our Facebook targeting)
  • Discourse (to show comments from our community forum)
  • LinkedIn (to link to our LinkedIn targeting)

 

These services help us understand which pages are being visited and how you interact with them, which we can then use this for reporting purposes and for making improvements to our website.

You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of the services within our website. For more information on cookies and how to disable them check out All About Cookies here.

 

SECURITY

Our website uses https, which means that anything sent between your device and our servers will be encrypted, preventing others from snooping in on your data. The SSL certificate tells you that pages you visit on our website are provided by us. All of our payment processing is handled by Stripe and we do not store any credit card details on our systems. We use a Content Management System (CMS) that is tested from a security point of view on a regular basis. We also keep this updated to ensure that any issues that may arise get fixed. We follow best practice and adhere to the principles set out by OWASP to protect against attacks such as Cross-Site Scripting or SQL Injection.

Our website is hosted in secure data centres within the UK. Access to these services are restricted internally. Any information we have stored on databases is encrypted by default. We take backups of our website and associated services every day, and these are kept for up to 7 days. We do not use any personal information during any internal testing of our website.

 

GOOD HOUSEKEEPING

Our warehouse stores beer, not data. We delete or anonymise any records we hold that no longer serve any useful function. For example, any records of deliveries are deleted after 90 days and all sales data is anonymised after two years.

We will keep our Privacy Policy updated on a regular basis to ensure that it is comprehensive and clear. We will make changes in it to reflect any questions or feedback we get, to ensure compliance with GDPR and implement any good practise that we identify. If you are interested in this sort of thing then we suggest you check out this page from time to time.

Should we make any substantive changes to our use of personal information we will make this clear by emailing you for consent and by placing a notice on our website.

 

CONTACT US

Should you need have any other questions or concerns regarding our Privacy Policy or your personal data please contact us at hello@beerbods.co.uk... or call us on 01905 912 482... or write to us at:

BeerBods Ltd
Unit 9a Highgrove Farm
Pinvin
Worcestershire
WR10 2LF


Phew. If you’ve read all of this then it’s probably time for a beer.

 


Last updated 2nd May 2018